ON-SITE POSITION

MAJOR FUNCTION  

Under the supervision of the I.T. Manager, the Clinical Applications Specialist is responsible for the continual flow of digital information within the clinical departments.  The Clinical Applications Specialist will have the ability to navigate through multiple technology platforms as well as work with healthcare providers to ensure the best outcome for the patient. Performs related work including, but not limited to:  

ESSENTIAL FUNCTIONS  

• Works cooperatively with staff to effectively utilize digital tools to carry out the goals and objectives of Henry J. Austin Health Center (HJAHC) according to the established policies and procedures.   

•  Serves as liaison between staff and vendor on all clinical applications platform software or workflow issues.  

• Develops and oversees training on new features and workflows of clinical applications to optimize utilization.   

• Review application usage and recommend system improvements.  

• Develops, implements, and assures consistent utilization of reports to monitor the effective use of clinical applications.  

• Provides and coordinates training for clinical applications, including EHR and related systems, through a structured program that incorporates new hire onboarding, ongoing education, and self-guided learning.    

• Partners with leadership to assess training needs, develop and updates training materials, leverage super users to support adoption, and ensure staff competency aligned with organizational workflows and system changes. 

• Coordinates user and account management for all clinical applications in collaboration with leadership across all departments as appropriate. 

• Works with leadership to ensure regular review of access to PHI to identify and respond to potential breaches. 

• The specialist collaborates with providers and staff to support system adoption, troubleshoot issues, and drive continuous improvement. 

• Responsibilities include supporting revenue cycle functions (registration, charge capture, billing), maintaining and optimizing system configurations. 

• Participating in governance and change control processes and developing data reporting to support clinical and operational performance. 

• The role also includes the implementation, support, and ongoing management of digital clinical applications. 

ADDITIONAL RESPONSIBILITIES:  

• Provides design, development and implementation support on Health Information project tasks as assigned.  

• Identifies and resolves problems in clinical applications.  

• Coordinates clinical applications updates.  Performs computer application enhancements and upgrades accurately and within defined time frames to meet customer, vendor, and application needs.  

• Assists in monitoring vendor’s adherence to specifications, and evaluation of quality and functionality of software programs. Participates in meetings and other communication with digital applications partners as appropriate.   

• Performs other duties and assumes other responsibilities as assigned by Director of Information Technology.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.  

REQUIREMENTS:  

EDUCATION & EXPERIENCE:  

• Associate degree required– preferably in Information Technology, Health Sciences or related field. Applicants who do not possess the preferred education criteria may substitute additional experience as indicated below on a year-for-year basis.  

• Two (2) years of experience in computer programming, information system design and systems analysis, which shall have involved some responsibility in the development and implementation of data processing systems required.  

• 1 years’ experience in a health care setting required.  

LICENSURE AND/OR CERTIFICATIONS:  

• None required  

KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s)   

• Technology proficient and/or professional training in EHR systems; experience with Athenahealth preferred 

• Ability to navigate comfortably through multiple technology platforms.  

• Will possess good grasp of clinical workflow in a health care setting and have experience in clinical information systems and outcome measurement.  

• Will have experience involving the use of clinical information programs.  Knowledge of current medical information technology and applications is highly desirable.  

• Ability to provide excellent customer service and ability to train and teach clinical staff and employees.  

• Excellent interpersonal skills, including the ability to support staff and respond to concerns in a timely and appropriate manner to maintain effective digital workflows.  

• Outstanding oral and written communication skills  

• Working knowledge of PC based applications, network environments and reporting tools  

• Proficient with computers  

• Must have understanding of basic medical terminology.  

• Must have the ability to manage multiple activities and demands, self-driver.  

• Strong interpersonal skills for frequent interactions with users and managers.   Includes Speaking, Reading Comprehension, Instructing, Active Listening, Time Management, Service Orientation, Professionalism, Confidentiality.  

• Computer Proficiency - Must be able to demonstrate computer proficiency, strong communication skills, and articulate an understanding of workflows.  

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.  

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.  

PHYSICAL & WORK REQUIREMENTS    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This position requires the manual dexterity sufficient to operate phones, computers and other office equipment.  The position requires the physical ability to kneel, bend, and perform light lifting.  This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone.  Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.  Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials.